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How to File a Complaint With GM About a Fuel Sending Unit

General Motors is one of the Big Three American auto manufacturers, all of whose vehicles have problems from time to time, including design defects with a fuel sending unit or other parts. GM has a customer assistance center to accept public complaints. There are a few ways to try to resolve issues with this large corporation. Car owners who have mechanical or design issues with their fuel sending units should learn the process for filing a complaint through either the dealership who sold the vehicle or through GMs national complaint process.

Instructions

1

Write out the complaint about your GM fuel sending unit, either by hand or on a computer. Put down your observations and why you think there is a problem with this car part. This includes the full history of problems you have had with the fuel sending unit.

2

Make extra copies of the complaint letter so you can send the original to GM. You should also have a copy available for the GM car dealership and your lawyer if you choose to hire one.

3

Visit the dealer who sold the GM car. Even if you do not have a warranty at that time, or bought the vehicle used, the dealer may be able to resolve the problem. You can also determine if there has been a recall on the GM fuel sending unit or any related car parts.

4

Find the specific customer assistance center telephone number for your GM model. On the General Motors website, there is a "Frequently Asked Questions: Maintenance, Service and Repair" page. Click on the "Who do I contact if I have a concern with my vehicle?" link to find the list of phone numbers for each GM car model.

5

Call the customer assistance center with your car models assigned phone number if the dealership cannot or will not resolve the problem. You may also wish to file a national GM complaint if you have reason to believe that there is a design defect with a particular models fuel sending unit.

6

Send the complaint letter as follow-up correspondence to the phone call. This ensures that GM cannot claim that you never called to make a formal complaint. You may wish to send this as certified mail to ensure that it arrives at GM. This is another layer of protection to establish a record of your complaint. Send the complaint letter to:
General Motors Company
P.O. Box 33170
Detroit, MI 48232-5170